Privacy Policy

Effective Date: January 1, 2025

Plumber Pro Dallas (“PPD,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, schedule service, request an estimate, or otherwise interact with us in Dallas, Texas and surrounding areas.

1) Information We Collect

• Contact & Identity: name, phone number, email address, service address, business name.
• Service Details: appointment date/time, notes about plumbing issues, photos/videos you upload or share.
• Billing & Payments: limited payment details processed by our payment providers (we do not store full card numbers).
• Website Data: device/browser info, IP address, pages viewed, and interactions (via cookies and similar technologies).

2) How We Use Your Information

• Provide, schedule, and complete plumbing services and communicate about your appointments.
• Prepare estimates and invoices; process payments and send receipts.
• Improve our website, services, customer support, and safety practices.
• Send service-related updates and, with your consent where required, limited marketing communications you can opt out of anytime.

3) Legal Bases for Processing (If Applicable)

• Contract: to provide the services you request.
• Legitimate Interests: to improve operations, prevent fraud, and secure our systems.
• Consent: for certain marketing, cookies/analytics, or when you voluntarily provide optional info.
• Legal Obligations: to comply with tax, accounting, and regulatory requirements.

4) Cookies & Similar Technologies

• We use essential cookies for site functionality and optional analytics cookies to understand site usage.
• You can control cookies through your browser settings; disabling some cookies may affect site features.

5) Analytics & Advertising

• We may use analytics tools to measure traffic and performance (e.g., page views, load times).
• We do not sell your personal information. Limited data may be shared with analytics vendors under contracts that restrict reuse.

6) How We Share Information

• Service Providers: scheduling, payment processing, email/SMS, website hosting, and analytics partners who act on our instructions.
• Legal & Safety: to comply with law, respond to lawful requests, or protect rights, property, or safety.
• Business Transfers: in a merger, acquisition, or asset sale, your information may be transferred with appropriate protections.

7) Payment Information

• Payments are processed by third-party processors; we receive confirmation details (e.g., payment status) but not full card numbers.
• Payment processors handle your data under their own privacy policies and security controls.

8) Communications Preferences

• You can opt out of marketing emails/SMS using the unsubscribe link or by replying STOP where applicable.
• Service, safety, or account-related messages may still be sent as needed to complete your requests.

9) Data Retention

• We keep information only as long as necessary for service delivery, business needs, and legal requirements.
• When no longer needed, we delete or de-identify data in accordance with our retention practices.

10) Security

• We use reasonable administrative, technical, and physical safeguards to protect personal information.
• No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11) Your Privacy Choices & Rights

• Request access to or correction of your information by contacting us.
• Request deletion where applicable, subject to legal or contractual obligations.
• Opt out of marketing at any time; adjust cookie settings in your browser.

12) Children’s Privacy

• Our website and services are not directed to children under 13, and we do not knowingly collect their data.

13) Do Not Track

• We currently do not respond to “Do Not Track” signals due to the lack of an industry standard.

14) Third-Party Links

• Our site may link to third-party websites. Their privacy practices are governed by their own policies.

15) Location of Processing

• We operate in the United States. If you access our site from outside the U.S., you consent to U.S. processing and transfer of your information.

16) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” reflects the latest version. Your continued use of our website or services after changes signifies acceptance.

17) Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us using the phone number or email on our Contact page. We’ll be happy to help.