Accessibility Statement

Effective Date: January 1, 2025

Plumber Pro Dallas (“PPD,” “we,” or “us”) is committed to ensuring that our website and online services are accessible to all people, including individuals with disabilities. We strive to provide a positive, inclusive experience for every visitor seeking information about our plumbing services in Dallas, TX.

1) Our Accessibility Commitment

• We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever feasible.
• We work to ensure our content is perceivable, operable, understandable, and robust across devices and assistive technologies.
• We consider accessibility during design, development, and content updates for service pages, contact forms, and booking options.

2) Measures We Take

• Semantic HTML: Headings, lists, and landmarks to support screen readers.
• Keyboard Navigation: Interactive elements are intended to be reachable and usable without a mouse.
• Alt Text & Labels: Meaningful text alternatives for images and explicit labels for form fields.
• Color & Contrast: We target sufficient contrast ratios and avoid using color alone to convey meaning.
• Resizable Text: Content is designed to be readable when zoomed without loss of functionality.

3) Compatibility & Assistive Technology

• We aim to support recent versions of major browsers (Chrome, Edge, Firefox, Safari).
• Our site is designed to work with common assistive technologies such as screen readers and magnifiers.
• Older browsers or devices may experience reduced functionality; we recommend keeping your software up to date.

4) Known Limitations

• Some third-party widgets (e.g., maps, video players) may not fully meet WCAG criteria. We provide alternative contact methods and information when this occurs.
• Legacy PDFs or documents may not be fully accessible. Accessible versions are available upon request.

5) Physical Service Accessibility

• For in-home appointments, technicians can accommodate reasonable accessibility needs (e.g., verbal estimates, large-print leave-behinds).
• If you need specific accommodations for a visit (for example, advance phone confirmation or avoiding fragrances), please tell us when scheduling.

6) Alternative Ways to Reach Us

• Phone: You can call us to request quotes, book service, or ask questions if any web content is not accessible to you.
• Email: We can provide information or documents in accessible formats upon request.
• Relay Services: We welcome calls placed via telecommunications relay services (TRS).

7) Ongoing Improvements

• We conduct periodic reviews, correct issues as we identify them, and train our team on accessible content practices.
• User feedback informs our roadmap for accessibility enhancements across the site.

8) Feedback & Requests

• If you experience an accessibility barrier on our website, please contact us with:
  • The page URL or feature you were using
  • The problem you encountered
  • Your browser, device, and any assistive technology used
• We will respond as promptly as possible and provide an alternative way to access the information or service.

9) Formal Complaints

• If you are dissatisfied with our response, you may escalate your concern by asking for a supervisor or manager to review your request.
• We will document your complaint and work toward a timely resolution consistent with our accessibility goals.

10) Policy Updates

We may update this Accessibility Statement from time to time to reflect improvements and changes to our website or services. The “Effective Date” above indicates the most recent revision.

11) Contact Us

For accessibility assistance, accommodation requests, or feedback, please use the contact phone number or email listed on our Contact page. We appreciate your input as we continue improving accessibility for all customers in Dallas, TX.